Getting stranded on the side of the road is stressful enough. Whether you’ve experienced a breakdown, an accident, or a dead battery, your next step is usually to call a towing company. But not all towing services are created equal—and making the wrong choice can add even more stress to an already difficult situation.
In this guide, we'll discuss three critical mistakes you must avoid when hiring a towing company. Knowing these can save you time, money, and a lot of headaches. We'll also share actionable tips for making the right decision, so you're prepared the next time trouble strikes.
Mistake #1: Not Verifying Licensing, Insurance, and Credentials
Why It Matters
Hiring a towing company without confirming their licensing and insurance is a risky gamble. In the worst-case scenario, you could be left with a damaged vehicle and no way to recover your losses.
Licensed companies must meet certain standards and are typically required to have adequate insurance, both of which protect you as a consumer. Credentials also show that the company is compliant with local regulations and industry practices.
How to Avoid This Mistake
- Ask to see proof of licensing and insurance. Any reputable towing company will provide this information without hesitation.
- Check with local regulatory bodies or online databases to confirm a company's legitimacy.
- Look for affiliations with industry organizations like the Towing and Recovery Association of America (TRAA).
- Avoid Craigslist or social media-only operations that offer unusually low prices but lack any formal credentials.
Red Flags
- No visible business address or contact info
- Hesitation to provide license numbers or insurance proof
- Vague answers or pushy sales tactics
Mistake #2: Choosing Based on Price Alone
Why It Matters
While it’s understandable to seek affordability—especially during emergencies—going with the cheapest option often comes with hidden risks. Some low-cost operators cut corners on equipment maintenance, staff training, and safety procedures.
This mistake can lead to delays, damage to your vehicle, or unexpected add-on fees that blow your budget. Remember, the cheapest isn't always the best.
How to Avoid This Mistake
- Get a detailed price quote upfront. Ensure it includes all potential fees such as mileage, hookup charges, after-hours service, etc.
- Compare multiple companies. Don’t settle for the first one you call unless you’re confident in their reputation and transparency.
- Read customer reviews. Look beyond the company’s website. Check Google Reviews, Yelp, or BBB.
- Beware of "too good to be true" rates. Some operators lure customers with a low base price and then charge heavily for extras.
What a Reasonable Towing Cost Includes
- Hook-up or base fee
- Mileage fee (often per mile)
- Service type (flatbed, wheel-lift, etc.)
- Emergency service or after-hours charges
- Storage fees if applicable
A fair and reputable towing company will explain these in plain language.
Mistake #3: Ignoring Availability and Response Time
Why It Matters
Car trouble doesn't wait for business hours. Whether it's the middle of the night or during a holiday, you need a towing service that’s available and quick to respond. Choosing a company that isn’t truly 24/7 can leave you stranded when you need help most.
A delayed response can also compromise your safety, especially if you're in a high-traffic area, bad weather, or an unfamiliar location.
How to Avoid This Mistake
- Choose a company that clearly advertises 24/7 service. Confirm this on their website and social profiles.
- Ask about average wait times in your area.
- Read recent reviews. Customers often mention whether the company was quick and reliable.
- Save their contact details in advance. Having a trusted provider saved in your phone saves precious time in emergencies.
Questions to Ask
- How long will it take for a tow truck to arrive?
- Do you have technicians available in my area right now?
- What’s the process for dispatching a truck to my location?
Bonus Tips for Choosing the Right Towing Company
1. Check Reputation and Reviews
Look for companies with consistently positive feedback. Pay attention to how they respond to complaints—it’s a good sign of their customer service.
2. Understand the Types of Towing Services Offered
- Local and long-distance towing
- Flatbed towing
- Motorcycle towing
- Emergency roadside assistance
- Heavy-duty or commercial towing
Make sure they offer the specific service you need.
3. Evaluate Customer Service
The quality of communication is often an indicator of overall service quality. Friendly, clear, and professional communication matters.
4. Confirm Payment Methods
Some companies accept only cash. Confirm ahead of time if they take credit cards, mobile payments, or offer invoicing.
5. Ask About ETA and Tracking
Some modern companies offer live tracking or text updates. Knowing exactly when help will arrive reduces stress.
What to Do If You’ve Already Made a Bad Choice
Mistakes happen. If you’ve already hired a towing company and feel they acted improperly, here’s what to do:
- Document everything. Take photos, keep receipts, and write down all interactions.
- File a complaint with your local consumer protection agency.
- Leave a review to warn others.
- Dispute charges with your credit card company if you were overbilled.
Final Thoughts
When you’re in a vulnerable situation—like being stranded on the road—the last thing you need is to deal with an unreliable towing company. By avoiding these three major mistakes, you’ll protect your vehicle, your money, and your peace of mind.
Take a few minutes now to research and save the number of a reputable local towing company. That simple step could save you a lot of trouble later.
📞 Pro Tip:
Save the number of a trustworthy towing service in your contacts before an emergency happens. Planning ahead is the best protection.
Summary
Mistake #1: Not verifying licensing and insurance — always ask for proof.
Mistake #2: Choosing based on price alone — cheap can be costly in the long run.
Mistake #3: Ignoring response time — availability matters, especially in emergencies.
Avoiding these errors will ensure that when you're in need, the help you get is fast, professional, and trustworthy.
Need help now? Don’t wait until it's too late. Save a reliable towing number in your phone today.
